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Tech CYte Warranty Summary

The actual terms of the warranty for your product(s) are included in the documentation from the vendor or manufacturer. This document is an informational summary only.

Check Your Order
If you find an error in your order, a product is missing, or you have a question about the billing, contact Tech CYte at 515-294-8357 immediately.

Starting Your System for the First Time
Tech CYte recommends that you set up and start your system within three days of receipt and before adding any components.

Technical Support for ISU Software and Services
Technical support for Iowa State-supported software is available from the Solution Center, 195 Durham Center. You can reach them by phone at 515-294-4000 or by email at solution@iastate.edu. Visit the Computer Service and Repair website for more info.

Need Help with a Vendor Problem?
If you do not get a satisfactory response when working with a vendors' technical support or for any problem with a purchase made through Tech CYte, send an email to techcyte@iastate.edu or call l 515-294-8357 and ask to speak with a supervisor. Please have the following information ready when you call or include the details in your email:

  • A description of the problem you are experiencing
  • A summary of any correspondence or phone calls with the vendor(s) and Tech CYte, including dates
  • The case number, if any, assigned to you by the vendor
  • The original Computer Sales Order #

Dell Warranty Summary

All Dell computers are sold with one- to four-year parts and labor warranty. Extended service plans may also be purchased while the orignal warranty is still in effect.

If you are experiencing problems with your new system, you may either call Dell Technical Support (800-234-1490) or contact Tech CYte for further assistance.

Dell Technical Support
Information on direct support from Dell Technical Support (800-234-1490) is included with your system. Additional information is available at: www.support.dell.com. You will need to provide them with the Express Service Code of your system.

Dell Warranty Service
If the equipment is owned by Iowa State, or by a current student, faculty or staff member, Dell original warranty or out-of-warranty service is available through Computer Service, 74 Durham Center, 515-294-2218, or directly from Dell Computer.

For equipment that does not meet the Iowa State affiliation requirements, contact Dell Computer Technical Support at 800-234-1490 or via the web at www.support.dell.com.

Dell extended warranty service can be purchased through Tech CYte or direct from Dell Computer.

Apple Warranty & Support

Apple products come with 90 days of complimentary telephone support and a year of repair coverage. You can extend your coverage with an AppleCare Protection Plan, available in our store or on the Apple site for iPads, iPods, Macbooks, iMacs, and Apple displays. For hands-on help contact ISU IT Computer Service & Repair (294-2218 or computerservice@iastate.edu) or visit apple.com/support.

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