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The ISU Book Store and TechCyte will be closed Friday, January 15th, 2021, due to inclement weather. Online orders will not be processed for pick up or shipping.
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 TechCyte Service Center


Now Open!

The Computer Service Center has moved to TechCyte in the ISU Book Store and is now open! We appreciate your patience and understanding during this unprecedented time. We are currently servicing Dell computers, but are unable service Apple devices in-house.  

Computer Service

Contact Us

Computer Service helps Iowa State students, faculty, staff, and departments with a variety of computer hardware problems.

 

Call (515) 294-8357

Email [email protected]

Submit Service Request Ticket

Computer Service Hours

Mon - Fri

9am-5pm

Sat - Sun Closed

 

Support Services

TechCyte Service Center can help you with:

  • Apple & Dell Hardware repair
  • Evaluate, recommend, and install cards and drives into supported brands
  • Provide computer data recovery for most computers and storage devices 

Request Service

For individual customers (choose one):

  1. Bring your equipment to the ISU Book Store, Room 1150 in the Memorial Union. The Service Center is located in TechCyte, the technology department, near the parking ramp entrance of the store.
  2. Submit Service Request Ticket

For departmental clients (choose one):

  1. Bring the university-owned equipment to the ISU Book Store, Room 1150 in the Memorial Union. 
  2. Request pickup using the Service Now Incident Report. Be sure to include the location of the device in the description and describe the issue.
  3. Request an on-site visit (for an additional fee) - call or email to request.

    Service Rates

    Personal device repairs can be billed to your U-Bill or charged to a credit card. Departmental repairs can be charged to a Worktag or with an Iowa State Purchasing Card (PCard).

     
    Diagnostic/Check-In Fee $39.00/device*
    Memory Installation $26.00/computer**
    Peripheral Installation $26.00/device**
    Software Installation $26.00/application***
    Data Recovery (not available for all devices) $78.00/device
    Parts Varies by part & warranty coverage
    On-Site Service/Standard Labor Rates $52.00/hour 

     

    *Cost depends on computer and warranty coverage. Diagnostic/Check-In Fee may be waived depending on warranty coverage. For machines under warranty, a standard labor rate of $52.00 applies when not covered by vendor.

    **Does not include cost of parts

    ***Proof of ownership required and computer must be in good working order. Hourly rate if installation goes beyond one hour.

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